Refund Policy

Transparent and just refund terms to ensure your satisfaction

Overview

At UniversalAccessWay, we recognize that situations may change and are dedicated to offering a clear and just refund policy. This document details the specific situations where refunds are available for our yacht rental services.

Before you reserve a yacht with us, please familiarize yourself with our refund policy. Your booking signifies your acceptance of these terms.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Complete refund excluding handling charges

Processing Time: 5-7 business days

Charges: €50 for payment by card

Terms: Must be requested through written correspondence via email or communication over the phone

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the total charter cost

Processing Time: 7-10 business days

Charges: €25 deducted from the reimbursement

Terms: A justified reason is required; administrative charges will be incurred

Less than 24 Hours Before Charter

No Refund

Eligible for: No possibility of refund

Exception: Instances of emergency may be taken into consideration

Alternative: Management may provide a charter credit at their discretion

Terms: Proper documentation is required for emergency claims

Weather-Related Cancellations

Our Weather Guarantee

Your safety stands as our paramount concern. When weather conditions are judged to be hazardous for sailing by our professional captain, you will be presented with these flexible options:

  • Full Refund: Provided when rescheduling isn't feasible
  • Reschedule: Transfer your booking to a subsequent available date without any additional fee
  • Charter Credit: Obtain a voucher that's valid for one year from the initial booking date

Assessment of Weather

The evaluation of weather integrates the following elements:

  • Checking wind direction and intensity
  • Surveying wave dimension and sea states
  • Forecasting visibility and precipitation
  • Inspecting Coast Guard advisories and warnings
  • Reviewing the safety assessment from a professional captain

Timeframe for Decision: Choices concerning weather cancellations will be taken no less than 4 hours before the planned departure.

Medical Emergency Refunds

Situations of Urgency

Medical emergencies sometimes arise unexpectedly. For these scenarios, special allowances may be made:

  • Sudden sickness or accidental harm that leads to hospital stay
  • Possesing a close relative pass away
  • Impromptu military obligations or recalls
  • Civic obligations requiring your presence
  • Acts of nature that interrupt travel plans

Necessary Evidence

The following documentation is essential to process any requests based on emergencies:

  • Documents from medical facilities or a medical certificate
  • A certificate of death (where relevant)
  • Orders from the military
  • Legal summons or proof of civic duty
  • Advisories regarding travel or emergencies declarations

Handling: Refunds involving emergencies are handled within 3-5 business days following acceptance of appropriate documentation.

Issues with Operations

Vessel Malfunctions

In the event the allocated boat encounters unrecoverable mechanical issues:

  • Alternative Vessel: Every effort will be made to offer a substitute of similar standing
  • Full Refund: Provided when no adequate replacement is obtainable
  • Partial Refund: Granted if the alternative has a difference in cost
  • Redress: Additional reparation might be proposed for any problems caused

Lack of Crew

On rare occasions where a certified crew is not accessible:

  • A substitute crew will be arranged if possible
  • A full refund is issued if the charter cannot take place
  • No extra charges for rescheduling

Procedure for Refunds

Origin of Payment

Restitutions will be processed back to the initial method used to make the reservation:

  • Credit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Cheque: 3-5 business days

Fees for Handling

Credit Card Operations

€50 fee for cancellations with notice exceeding 72 hours

Procedures for Bank Transfers

€25 fee for reimbursements via bank transfer

Foreign Transactions

International operations may incur additional costs

Vouchers for Charter

Offering of Credits

Credits for charters might be put forward as an alternative to repayments under certain situations:

  • Cancellations that occur unexpectedly (less than 24 hours prior)
  • Cancellations linked to unfavorable weather
  • Requests for voluntary rescheduling
  • Interruptions in service due to operational issues

Conditions for Credit

  • Duration of Validity: 12 months from date of issue
  • Restrictions on Transfer: Credits cannot be passed to others
  • Worth: Equivalent to the full value of the charter, exempt from handling fees
  • Application: Applicable towards any charter that's available
  • Expiry: Cannot be extended past 12 months

Reimbursement for Partial Services

Interruptions in Service

If your yacht rental is interrupted or cut short due to issues within our control:

  • Refund proportionate to the unutilized period
  • Voucher for a future charter equivalent in value
  • Offer of complimentary extras or upgrades

Disruptions Caused by Guests

Should the charter need to be concluded prematurely due to behaviour of guests or violations of safety protocols:

  • No reimbursement for the unspent duration
  • Complete charge remains payable
  • Guests may be subject to extra costs

Settling of Disputes

If there's any disagreement regarding a refund decision, the following avenues are available:

  • Appeal for a reassessment by our senior team
  • Submission of further documentation or substantiation
  • Engagement with consumer protection bodies
  • Consideration of legal avenues per the governing laws

Submitting for a Refund

Step 1: Reach Out

To initiate your refund, contact us via:

Step 2: Supply Details

Your refund submission should include:

  • Proof of booking number
  • Scheduled date and time of charter
  • Explanation for cancellation
  • Relevant supporting evidence (if necessary)
  • Preferred method for refund

Step 3: Review and Execution

After receiving your request, we will acknowledge it within a day, examine it in accordance with our policy, provide our determination within two days, and carry out eligible refunds as per the processing times stated.

Essential Information

  • All requests for refunds must be conveyed in written form
  • Restitutions are carried out in €, which is independent of the currency used for the initial payment
  • Acquiring travel insurance is highly endorsed
  • Changes to this policy may occur, given a notice period of 30 days
  • Refunds are bound by applicable taxes and regulations

Contact Details

For inquiries related to refunds or to forward a refund request, please contact:

Refunds Team
UniversalAccessWay Marine Services Ltd.
Port Hercules
Monaco 98000
Monaco

Phone: +377 93 30 24 46
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: August 20, 2027

We aim for our refund policy to be equitable and lucid. We advise thorough perusal of these guidelines before reserving. For any inquiries, please do not hesitate to reach out to us.